Q1: How to choose the right Panel?
A1: Tell us your demand, then our sales will recommend a suitable panel for you.
Q2. Can I provide sample orders for your products?
A2: Of course, We provide free samples for part of the models. You can check our quality before ordering. If you have any
requirements, please contact us.
Q3. What is your delivery time?
A3: It depends on the order quantity. Usually, it takes about 7-10 days after receiving the small deposit. Bulk ordering takes
10-15 days (more than 10,000 pieces per watt).
Q4. Do you have a minimum order quantity requirement? Can you accept mixed goods for FCL orders?
A4: We have low MOQ requirement for 100pcs. We prefer you can mix items for FCL order for save both side cost.
Q5. How long will it take after placing an order?
A5: Depends on the order volume. We will ship most online wholesale orders within 5 days of receiving payment.
Q6. What's the difference between Mono and Poly panel?
A6: Monocrystalline solar panels have the highest efficiency rates since they are made out of the highest-grade silicon. The process used to make polycrystalline silicon is simpler and costs less. The amount of waste silicon is less compared to monocrystalline.
Q7: Are you a factory?
A7: We are manufacturer in solar products area more than 10 years.
Q8. What kind of customers and what kind of companies do you work with?
A8: We have 11 years of export experience and serve more than 100 customers, such as retailers, wholesalers and online store owners.
Q9. Which packaging product do you usually use?
A9: Usually we provide color box packaging and standard pallet/carton.
Q10. Is it possible to put our logo on your product or product packaging?
A10: Of course, welcome to customize your brand, LOGO, color, product manual, packaging, etc. The minimum order quantity is 100 per piece.
Q11: Can you OEM for me?
A11: We accept all OEM orders, just contact us and give me your design. We will provide you with a reasonable price and make samples for you as soon as possible.
Q12: What are your payment terms?
A12: We provide a variety of payment methods, including PayPal, Visa, MasterCard, Alibaba Trade Assurance, Western Union and wire transfer. According to T/T, LC AT SIGHT, 30% deposit in advance, and the balance 70% before shipment. If use our forwarder. we accept the balance after BL COPY.
Q13: What is the warranty for solar panels?
A13: 25 years warranty on FGET Solar product.
Q14: How to solve the technical problem?
A14: 24 hours after-service consultancy just for you and to make your problem to solve easily.